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Returns & Complaints

PRODUCT RETURNS

We guarantee the right to return the purchased goods within 14 days from the date of delivery after submitting to the seller a written declaration of withdrawal from the distance contract. Returned goods should be delivered in the original packaging, bearing no signs of damage or use. The returned product must be accompanied with documents and the receipt. Refund for returned goods shall be effected within 7 working days from the date of receipt of the returned goods to the bank account indicated by you.

Product transport costs (in both directions) are borne by the Ordering person. We do not accept COD shipments.

Download, print, fill out the return form and add it to the returned goods.

EXCHANGE

Unfortunately we do not offer exchanges on items purchased at our store.  Instead of exchanging the purchased item, you can return it and we will make a refund to your account. Should you need a different size or want to purchase a different item, please place a new order.

COMPLAINTS

Upon receipt of the ordered goods, please check the state and content of delivered shipping. In case of any damage or irregularities, please contact our shop. Complaints resulting from the problems mentioned above shall be recognized only if a complaint protocol has been drawn up in the presence of the person delivering the shipment.

Products offered at www.bowlandbone.com are brand new and covered by warranty against latent defects.