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Returns & Complaints

PRODUCT RETURNS

We guarantee the right to return the purchased goods within 14 calendar days from the date of delivery. To return purchased goods within this period, please fill in the return form. The binding date for returning the product will be the date of posting the package with the returned product to the current address of Bowl&Bone Republic.

Returned goods should be sent back in the original, undamaged packaging, with no signs of use. The returned goods should be accompanied by a completed return form and a document confirming the purchase of the goods. Refunds for returned goods, if the goods have no signs of use and have not been damaged, will be made within 7 business days from the date of receipt of the return to the bank account number indicated by you.

The costs of returning the goods are borne by the Buyer. The store does not accept cash on delivery parcels.

Download, print, fill out the return form and add it to the returned goods.

EXCHANGE

Unfortunately we do not offer exchanges on items purchased at our store.  Instead of exchanging the purchased item, you can return it and we will make a refund to your account. Should you need a different size or want to purchase a different item, please place a new order.

COMPLAINTS

Upon receipt of the ordered goods, please check the condition and content of the delivered parcel in the presence of the courier.

IMPORTANT! If any damage or irregularity is noted, please make a complaint protocol in the presence of the courier (the courier will provide the damage protocol form to be filled in). In this case, please also contact our store immediately at info@bowlandbone.com

Complaints arising from this title will be recognized only if a complaint report is made in the presence of the person delivering the package.

Products offered at www.bowlandbone.com are brand new and covered by warranty against latent defects.